Customer Experience
According to Jeff Bezos, CEO of Amazon: If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. There it is from the most successful online merchant in history. The single most important driver of conversion, retention and organic growth in eCommerce is UX. If you don’t know your customers wants and needs, the environment they are buying in, their triggers and preferences you won’t be successful in converting them into customers and they won't be recommending you to their friends and associates. That is true of both the retail consumer and the business buyer.
Our UX/UI process ensures a great user experience that will do credit to your brand across all devices: web, tablet and phone. We identify the key drivers of customer behavior and embed them into your online store and customer experience.
eCommerce Project stages
All of our work is backed by years of enterprise-level experience in web, mobile and cloud application development.
Requirements Analysis
UX Design
Front End web and
mobile Development
Back End and Cloud
Development
Setup of eCommerce platform
(BigCommerce essentials or
Enterprise) when required
ERP / CRM Integrations
Cloud to manufacturing integration
required for on demand commerce
Scalable, Customizable, and Secure
Custom e-commerce software solutions tailored to your unique needs. A personalized shopping experience that is intuitive, and easy to navigate, view product details, and complete transactions. Robust inventory management features, ensuring efficient monitoring of stock levels and sales. Integration with popular payment gateways and shipping providers so that customers have multiple payment and shipping options to choose from. Detailed analytics and reporting tools for more informed decisions. A software solution that is flexible, scalable, and able to adapt to the changing needs of your business.
Intelifaz Speed Tuning
You attracted a potential buyer to your online store, great! You now have only seconds to convert that visitor into a customer.
Plugins, third-party apps, poorly compressed images, non optimal code or system architecture, there are dozens of elements that can be performance killers on your site. We make sure your stores’ page load speeds aren’t costing you sales. We optimize your technology stack, images, code and cloud infrastructure for blazing speeds and competition beating performance.
SEO
In 2011, SEARCH ENGINE WATCH quoted an Optify study of Google search results: “Websites ranked number one received an average click-through rate (CTR) of 36.4 percent; number two had a CTR of 12.5 percent; and number three had a CTR of 9.5 percent. Being number one in Google, according to Optify, is the equivalent of all the traffic going to the sites appearing in the second through fifth positions.” There is no better case for the critical importance of SEO to eCommerce then the dramatic disparity of results revealed in this study.
Intelifaz will optimize for SEO as an integral part of any web development project. We will make sure that any SEO you have acquired will be preserved in your new or revised solution and we will ID any SEO deficiencies you might have had so that they are not replicated in your new build.
Migration
We can migrate your online store from old technology to a modern agile and scalable eCommerce platform. We will handle everything from content, SEO and cloud infrastructure migration, as well as integration with any legacy systems that need to be supported. Intelifaz ensures that your online store does not miss a beat in the changeover.
Product and Service Configurators
Guide your customers to get what they want and make it effortless. More and more retail and business customers are demanding products and services tailored to their unique needs and preferences. The digitally empowered buyer has come to expect an easy, frictionless, buying experience online. Social media has conditioned users for immediate gratification and shortened users attention spans. No matter how complex your product or service your ordering process will be measured against the experience in apps users use everyday.
Intelifaz smart visual configurators allow users to easily configure products or services with real time pricing and previsualization. Dependencies and rules are built into our configurator algorithms ensuring that customers can only order functional products and services. See the success story of how Intelifaz helped OFFICE DEPOT REIMAGINE IT’S ONLINE PRINT-ON-DEMAND EXPERIENCE with easy-to-use eCommerce configurators.
API integration
In some cases, to support that wonderful user experience, you will need to have immediate access to pricing, shipping, ordering and/or wait times. This requires integrating with a variety of internal and 3rd party systems. Is your ERP not supported by your eCommerce platform? No problem. We can integrate the tools you use or that are best suited to your needs to your eCommerce platform. Intelifaz has years of experience securely and reliably integrating apps and services into the most complex enterprise technology stacks. Intelifaz has everything you need to be successful in the API economy
Everything is Customizable
You don’t need to be limited to the templates and features that come standard with whatever eCommerce platform you choose. We can customize, extend or replace components of any off-the-shelf technology solutions to meet your specific requirements. Our development teams are also customized to meet your precise needs throughout our engagement. You will only need to pay the exact amount of hours you require for any skill or service.
Security
Our preferred eCommerce platform, BigCommerce is ISO/IEC 27001:2013 & PCI DSS 3.2, Level 1 certified, and protected by multiple security layers like firewalls, file integrity scanners, and intrusion detection.
Online Store or Marketplace?
If you want to sell from your own inventory to an audience that you have targeted with your brand image and curated product offerings then an online store will best meet your needs.
If you are a manufacturer who wants to sell the product of your manufacture to b-to-b customers or DTC (direct to consumers) then an online store will best meet your needs.
If you want to provide an online venue where multiple buyers and sellers of goods and services can meet and transact in exchange for a fee that you will charge - like Etsy, eBay or Amazon - then you will need a marketplace.
Let us tell you how we built one of the most impressive revenue growth engines of one of the top e-commerce sites in the world.
Innovation is part of our DNA
We are unique among development firms in the amount of pure R&D, patent IP development, research partnerships, and open-source projects we engage in. This uncompromising commitment to innovation enables us to bring you the most advanced custom software development services and developer talent in the world.
Check out the open-source AppDev platform Intelifaz created: THE MAT|R PROJECT
Intelifaz patented a method for self-updating apps upon which the platform is built. Intelifaz designed and built a programming language, parsers, JSON spec, and dedicated collaborative cloud-based IDE, among other components, for the project.
Engaging with Intelifaz
on a Development Project
Engagements with Intelifaz generally start with a free, no-obligation strategic assessment of your unique needs.
At Intelifaz we don’t do one size fits all. Every customer solution has its own unique challenges and requirements.
After a free strategic comprehensive review of your needs, we will put together recommendations for the most cost-effective, maintainable, and scalable technology solution for your business, as well as cost and time estimates.